ienjoy Home Wholesale Policies

Wholesale Resale Policy

  • Brick and mortar wholesale customers are free to sell ienjoy Home products in any retail outlet owned by themselves, as well as any temporary exhibition spaces such as trade shows, flea markets, and pop up shops.  
  • Ecommerce wholesale customers are free to sell ienjoy Home products in any ecommerce websites owned by themselves.  
  • Selling to 3rd party brick and mortar or ecommerce wholesale outlets requires express written permission in advance from ienjoy on a retailer by retailer basis.  
  • Customers selling on 3rd party channels are also required to use their own UPC codes, branding, as well as product imagery.  
  • ienjoy Home does not have any minimum advertised pricing.  
  • Please contact your wholesale sales rep for expectations, sales rep agreements, or private label permissions.  
  • Customers are required to provide a valid resale certificate in order to waive sales tax. 

International Wholesale Policy

  • Retailers in countries outside of the United States can purchase ienjoy home products but there are certain restrictions regarding the shipments which must be known.  
  • Canadian customers pay all of their own import fees, duties, taxes, etc. Any cost which is extra to the shipping is not covered by ienjoy. 
  • The shipping company that we use to send these shipments is FedEx.  
  • Should a situation arise wherein a customer receives a defective item we do not re-ship the item.
  •  Ienjoy policy is that the customer will be credited once photo evidence is supplied of each defective item. The customer will receive this credit for use on their next order.
  • Any order which is missing items ienjoy will take responsibility for and ship out to the customer as soon as possible. Once your shipment is received please verify the inventory and report any missing items within 2 business days to your sales rep. 

Wholesale/Dropship Return/Defect Policy
Incorrectly Ordered Item or Changed Mind

  • We will gladly accept these returns of the items as long as they are unopened in original packaging, within 30 days of purchase. Customers must pay return shipping. Customers will receive a credit to be applied to their next order. *Please note that refused deliveries will not be accepted by our Receiving Department due to missing Return Authorization Form. All bedding products that are refused by the customer will be charged shipping fees for initial delivery and any fee associated with returning to the manufacturer.  All dropship orders are considered ALL SALES FINAL. There will be no returns allowed or credits issued for our dropship program.

Item Damaged Upon Receipt (due to mishandling by shipping carrier)

  • If a shipment is damaged by our carrier the customer should accept the shipment and notify their wholesale sales rep within two business days with images of the damages. (Do not refuse delivery. Refused deliveries will not be accepted by our returns department and will incur additional shipping charges). The customer must hold the damaged packaging for the carrier to complete an inspection for carrier claims. Shipment is held longer than two business days without notification, will be treated as an incorrectly ordered item. After notification of damage is received we will gladly offer either a replacement or 100% refund. We will provide a Return Merchandise Authorization (RMA) number and directions on how to return the merchandise upon receipt of Carrier Damage Claim. The customer will be charged accordingly to his/her credit card for immediate processing of a replacement order. This charge will be credited when the return is accepted and finalized. Only when a return is confirmed by the Returns Department is the Credits Department able to issue the appropriate credit back to the customer’s card.  Returns will be thoroughly inspected at the time of receipt to confirm they have been delivered as expected. Discrepancies found between the returned product and information contained in the original Return Authorization Form including damage caused by incorrectly packaging may result in a refusal of the return and/or additional charges.  

Wrong Items were shipped (or items are missing in the shipment) 

  • All orders must be inspected and approved within two business days of receipt. If items are incorrect or missing, please contact us within two business days and we will work with you to provide a satisfactory solution.  We will investigate and verify the claim within three business days. Once the claim is verified a Return Merchandise Authorization (RMA) number will be issued and directions will be supplied to return the merchandise.  If it is determined that items were missing from shipment, the remainder of the order will be shipped out immediately.  
  • To provide a replacement immediately the customer will be charged accordingly to his/her credit card for immediate processing of a replacement order. This charge will be credited when the return is accepted and finalized. Only when a return is confirmed by the Returns Department is the Credit Department able to issue the appropriate credit back to the customer’s card.
  • If the customer simply wants to return the order (unopened and unused), we will credit the customer with a full refund upon receipt of returned merchandise.  Returns will be thoroughly inspected at the time of receipt to confirm they have been delivered as expected. Discrepancies found between the returned product and information contained in the original Return Authorization Form including damage caused by incorrectly packaging may result in a refusal of the return and/or additional charges.  *Please note that any damages caused by insufficient packaging according to UPS guidelines will be subject to refusal by our Receiving Department and rejection of the return.

Item Ordered is Defective 

  • ienjoy Home will issue a credit against future purchases for any items found to be defective provided we are informed within 30 days of the invoice date and we are provided with proof as requested. Manufacture defect claims are subject to inspection prior to approval and may take up to two business days after receipt of requested proof. Damage caused by misuse or failing to follow care instructions will not be eligible for approval.

Deposit Refund Policy

  • All requested deposit refunds will be processed via live check, within 30 calendar days from the initial refund request. Please ensure we have all necessary information to process refunds:
  • Address for live check to be mailed to. 
  • Customer Name for refund 
  • Initial Payment method for verification. 

 

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