Return Policy

Consumer Return and Refund Policy

Returns are accepted for unopened items in their original packaging within 30 days of purchase.
Customers are responsible for return shipping costs.
A full refund will be issued to the original payment method upon receipt and inspection of the returned items.
Returns must include a Return Merchandise Authorization (RMA) number, obtained by contacting our customer service team.
Refused deliveries will not be accepted and may incur additional shipping fees.
Returns will be inspected to ensure they meet the conditions outlined. Discrepancies, such as damage due to improper packaging, may result in refusal of the return or additional charges.

If an item is received damaged due to shipping or is defective, customers must notify us within 2 business days of receipt with images of the damage or defect.
Do not refuse delivery of damaged items, as this may result in additional shipping charges.
For damaged items, retain the packaging for carrier inspection.
Upon verification, we will provide an RMA number and instructions for return.
Customers may choose a replacement or a full refund. If a replacement is requested, a temporary charge may be applied to the customer’s payment method, which will be refunded upon receipt and verification of the returned item.
Defective items reported within 30 days of the invoice date are eligible for a refund or replacement, subject to inspection. Damage due to misuse or failure to follow care instructions is not eligible.

Inspect all orders within 2 business days of receipt. Contact us within this period if items are incorrect or missing.
We will investigate claims within 3 business days and, if verified, issue an RMA number with return instructions or ship missing items immediately.
For immediate replacements, a temporary charge may be applied to the customer’s payment method, refunded upon receipt and verification of the return.

Returns are accepted for unopened items in their original packaging within 30 days of purchase.
Customers are responsible for return shipping costs.
A credit will be issued toward future purchases upon receipt and inspection of the returned items.
Returns require an RMA number, obtained by contacting your wholesale sales representative.
Refused deliveries will not be accepted by our Receiving Department and may incur additional shipping fees.
Returns will be inspected to ensure compliance. Discrepancies, such as damage due to improper packaging, may result in refusal of the return or additional charges.
Dropship orders are considered ALL SALES FINAL, with no returns or credits issued.

If an item is damaged during shipment, customers must accept the delivery and notify their wholesale sales representative within 2 business days with images of the damage.
Retain damaged packaging for carrier inspection to support claims.
Do not refuse delivery, as this may result in additional shipping charges.
Upon verification, we will provide an RMA number and instructions for return.
Customers may choose a replacement or a credit toward future purchases. For immediate replacements, a temporary charge may be applied, refunded upon receipt and verification of the returned item.
Failure to notify within 2 business days will result in the return being treated as an incorrectly ordered item.

Items found to be defective within 30 days of the invoice date are eligible for a credit toward future purchases, subject to inspection.
Notify your wholesale sales representative with proof of defect (e.g., images) within 30 days.
Defective claims are subject to inspection, which may take up to 2 business days after receipt of proof.
Damage caused by misuse or failure to follow care instructions is not eligible for credit.

Inspect all orders within 2 business days of receipt. Contact your wholesale sales representative within this period if items are incorrect or missing.
We will investigate claims within 3 business days and, if verified, issue an RMA number with return instructions or ship missing items immediately.
For immediate replacements, a temporary charge may be applied, refunded upon receipt and verification of the return.

All deposit refund requests will be processed via live check within 30 calendar days of the initial request.
To process a refund, please provide:
- Customer name for verification
- Address for mailing the check
- Initial payment method for verification

All returns must be accompanied by an RMA number. Contact our customer service team (for consumers) or your wholesale sales representative (for wholesale) to obtain one.
Returns are subject to inspection to ensure compliance with this policy. Non-compliant returns may be refused or incur additional charges.
For assistance, contact our customer service team (consumers) or your wholesale sales representative (wholesale).